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Unedited press release follows:
Samsung Tops Ranking in 2015 J.D. Power HDTV Satisfaction Report Two Years in a Row
Recognized as Highest in Customer Satisfaction with both 50-Inch or Under and 50-Inch or Larger HDTVs
RIDGEFIELD PARK, N.J. — Samsung Electronics America Inc., the leader in home entertainment for nine consecutive years, received two industry-leading customer satisfaction awards in the annual J.D. Power 2015 High-Definition Television (HDTV) Satisfaction Report. The study has now recognized Samsung as the highest ranking in customer satisfaction with HDTVs 50 inches and above and 50 inches or below two years in a row.
J.D. Power surveyed more than 3,750 consumers who purchased an HDTV in the past 12 months to arrive at these rankings. Satisfaction is measured on a scale of 1,000 based on eight factors: overall satisfaction, performance; reliability; ease of operation; style/appearance; features, warranty and price. According to the study, Samsung ranked highest in the 50-inches and above category with a score of 871 and highest in the 50-inches and below category with a score of 856. In both categories, the brand ranked highest for overall satisfaction, performance, reliability, style and appearance, features and warranty.
“We strive to innovate and provide an unrivaled home viewing experience for consumers with spectacular picture quality,” said Bill Lee, Vice President of the Television Product Marketing Division at Samsung Electronics America. Samsung is honored to receive a top ranking in customer satisfaction for two years in a row and we look forward to delivering top quality and innovation in years to come.”
Leveraging years of expertise in the home entertainment space, and taking into account voice of market and customer needs, Samsung continues to elevate the viewing experience for consumers with its new SUHD TVs. With superior 4K UHD picture quality, brilliant colors and details, the SUHD TVs continue to set a new standard in TV innovation, making this the best Samsung TV ever.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, mobile and wearable, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S. and America’s fastest growing home appliance brand. To discover more of the award-winning products you love with Samsung, please visit www.samsung.com.